[ Legal • Privacy • Data Protection ]

Privacy Policy

Your Data. Our Responsibility.
Data security and privacy
Effective: January 14, 2026
Aurigen Labs Legal Team

Overview

This Privacy Policy explains how Aurigen Labs Private Limited ("Aurigen Labs", "we", "us", "our"), the parent company of ByteVox.ai, Viantrix.com, and SkillPairing.com, collects, uses, protects, and shares your personal data when you use our services, websites, and applications across all our brands.

We collect only essential information needed to deliver secure, reliable, and improved services—always with transparency and your control. We do not sell personal data.

Our Brands: This policy applies to all services and platforms operated by Aurigen Labs Private Limited, including:
  • ByteVox.ai - AI-powered voice automation and conversational AI solutions
  • Viantrix.com - Advanced technology solutions and services
  • SkillPairing.com - Professional skill development and workforce solutions

Quick navigation

1) Information We Collect

Aurigen Labs Private Limited, through its brands (ByteVox.ai, Viantrix.com, and SkillPairing.com), collects information necessary to provide, secure, and improve our services across all platforms.

Core Categories

  • Identifiers: name, email, organization, role
  • Service telemetry: feature usage, timestamps, status codes
  • Device/network: browser, OS, coarse IP/region
  • Content you provide: prompts, files, configuration

How We Obtain Data

  • Direct: info you submit via forms, product, or support
  • Automated: logs, cookies, security signals
  • Authorized integrations: systems you connect (e.g., CRM)

Legal Bases (where applicable)

  • Contract: to deliver requested services
  • Legitimate Interests: security, reliability, improvement
  • Consent: optional analytics/marketing features
  • Legal Obligation: compliance with laws/requests

Purposes for Data Collection

Purpose Examples Primary Legal Basis
Deliver core features Authentication, routing, model outputs Contract
Reliability & quality Telemetry, performance metrics Legitimate Interests
Security & abuse prevention Rate-limiting, anomaly detection Legitimate Interests / Legal Obligation
Preferences & personalization Language, theme, saved settings Consent / Legitimate Interests
Communications (optional) Newsletters, product updates Consent
Important: We avoid collecting special-category data unless you explicitly provide it and it's essential for an enabled feature.

2) Your Rights & Control

You have comprehensive rights and controls over your personal data.

Granular Controls

  • Opt in/out of optional analytics & marketing
  • Dashboard access to sessions, connected apps, artifacts
  • One-click export and deletion requests
  • Revoke integrations and rotate credentials anytime

Your Rights (where applicable)

  • Access, rectification, and erasure
  • Restriction or objection to certain processing
  • Data portability (commonly used format)
  • Withdraw consent without affecting core features

How to Exercise

  • Use in-product privacy settings and permissions
  • Submit access/export/deletion requests via dashboard or email
  • Identity verification may be required; typical response 30 days

3) Security & Encryption

We implement comprehensive technical and organizational measures to protect your data.

Technical Controls

  • TLS 1.2+ in transit, AES-256 at rest, key rotation
  • Segregated environments, least-privilege networking
  • Continuous logging, anomaly detection, alerting
  • Backups, integrity checks, disaster recovery tests

Organizational Controls

  • RBAC, MFA/SSO, periodic access reviews
  • Security training & confidentiality obligations
  • Vendor risk reviews & contractual protections
  • Practices aligned with SOC 2 principles

Incident Response

  • Runbooks for detection, triage, containment, recovery
  • Post-incident reviews and corrective actions
  • Notifications where required by law or contract

4) Data Sharing & Processors

We use vetted processors (e.g., hosting, analytics, communications, payments) bound by data-protection terms to process personal data only on our instructions. We do not sell your personal data.

Third-party processors are contractually restricted to use your data solely for providing services to Aurigen Labs Private Limited and its brands (ByteVox.ai, Viantrix.com, SkillPairing.com) and must maintain equivalent security standards.

Note: Data collected through any of our brand platforms may be shared internally within Aurigen Labs Private Limited to improve services, ensure security, and provide integrated experiences across our product ecosystem, while maintaining the same high standards of protection and privacy outlined in this policy.

5) Retention & Deletion

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

  • Account & billing: Retained while active and a reasonable period thereafter (e.g., 24 months) unless longer required by law
  • Telemetry & logs: Typically ~12 months for security and diagnostics
  • Deletion requests: Upon verified deletion requests, we remove or de-identify personal data subject to legal holds

6) International Transfers

Your data may be transferred to and processed in countries other than your country of residence. Cross-border transfers use appropriate safeguards (e.g., Standard Contractual Clauses) and require comparable protections in destination jurisdictions.

7) Children's Data

Our services are not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided data, contact us to take appropriate action.

8) Updates to This Policy

We may revise this policy periodically. Material changes will be clearly indicated on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

9) Contact Aurigen Labs

Questions or requests about this policy or your data across any of our platforms?

Privacy Team: technology@aurigenlabs.com
General Inquiries: technology@aurigenlabs.com
Company: Aurigen Labs Private Limited, Delhi, India
Our Brands: ByteVox.ai | Viantrix.com | SkillPairing.com

This Privacy Policy applies to all services, websites, and applications operated by Aurigen Labs Private Limited and its brands: ByteVox.ai, Viantrix.com, and SkillPairing.com. This document is provided for transparency and product usage clarity and does not constitute legal advice. Consult your counsel for jurisdiction-specific requirements.